Oct 09, 2024  
Faculty Handbook & Quality Faculty Plan 
    
Faculty Handbook & Quality Faculty Plan

Student Support Services


Academic Accommodations

Disability Services is dedicated to helping students find and implement reasonable academic accommodations. The accommodation process involves input from both the student and the instructor. To determine appropriate accommodations, the disability service provider (DSP) engages in an individualized inquiry that balances the needs of the student and the academic objectives of the course or program. Students and instructors are encouraged to review the list of common accommodation descriptions

Academic Support - Tutoring

All three of our colleges work hard to provide tutoring services, free of charge, to their students. Whether it’s the Student Success Center in Clinton, the Success Center in Muscatine or the Academic Support Center at Scott, we’re here to help. All three centers are open weekdays and most evenings. All you have to do is stop in and ask for help!

For campus-specific information about how to find and access tutoring services, please go to the website.


ACCESS

ACCESS is a program for high school age special education students that is designed to help students obtain vocational and employability skills. ACCESS provides local districts within the Mississippi Bend Area Education Agency (AEA 9) service area with an additional option to meet the vocational needs of students with disabilities.

More information can be found on our website.

Advising Partnership

All students at Clinton, Muscatine and Scott Community Colleges will meet with an Academic Advisor who can assist them in enrolling in the correct classes. An advisor will be familiar with a student’s chosen field of study and can help him/her in:

  • Making a class schedule
  • Changing a schedule
  • Preparing for graduation
  • Transferring to another college

To find information about campus advisors, log into EICConnect (EICConnect > Academic Information > Advising).


Community Resources

To access more information about these resources, log into EICConnect, (EICConnect > Student Services > Community Resources).

National Suicide Prevention Hotline: ​ 

Clinton Area Resources:

    • American Red Cross: 563-583-6451
    • Associate Benevolent Society: 563-243-4148
    • Family Resources
      • General Number: 563-326-6431

      • Mental Health and Counseling Services: 563-445-0557

      • 24 Hours Free Crisis Line/Domestic Violence/Sexual Assault/Violent Crime: 866-921-3354​

    • Lutheran Services of Iowa: 563-243-8200
    • New Directions/ASAC: 563-243-2124
    • Referral and Service Center: 563-659-9612
    • United Way of Clinton County, Iowa: 563-242-1209
    • YWCA Clinton Area: 563-424-2110

Muscatine Community Resources:

    • American Red Cross: 563-263-6124
    • Boys and Girls Club of the Mississippi Valley: 309-757-5777
    • Families, Inc.: 319-643-2532
    • Family Resources
      • General number, counseling and therapy: 563-263-0067
      • 24 Hour Crisis Line, domestic violence, sexual assault: 866-921-3354
    • Flickinger Learning Center: ​563-288-9000
    • Goodwill of the Heartland: 391-248-4651
    • Lutheran Services of Iowa: 563-263-5170
    • Muscatine Center for Social Action: 563-264-3278​
    • Muscatine Community YMCA: 563-263-9996
    • Muscatine Hopes: 563-288-4171​
    • Muscatine Legal Services: 563-263-8663
    • Muscatine Municipal Housing Agency: 563-264-1554
    • Muscatine Valley Child Protection Center: ​563-264-0580
    • Senior Resources: 563-263-7292
    • Trinity Muscatine Public Health: ​563-263-0122
    • United Way: 563-263-5963

Scott Community Resources:

  • Community Resources at a Glance


Counseling Information

Each campus offers professionally trained counselors from community agencies to assist students. They are available to help you discuss personal, social or emotional issues. Everything you discuss is confidential and would never become part of your student record at the college. Some common student concerns the counselors can assist with:

  • Adjustment to college
  • Stress/Anxiety
  • Relationships
  • Family Issues
  • Depression
  • Eliminating self-defeating behaviors
  • Grief and Loss
  • Study and Test taking skills
  • Domestic Violence


Disability Resources - ADA Compliance

Eastern Iowa Community Colleges ensures that its programs, activities, and services are in compliance with access provisions of state and federal civil rights legislation for persons with disabilities. The Americans with Disability Act (ADA) defines a person with a disability as any person who has a record of, or is regarded as having, a physical or mental impairment that substantially limits one or more major life activity. An “otherwise qualified individual with a disability” is a person who, with or without reasonable accommodations, can meet the essential program or course requirements.

District policy calls for reasonable accommodation to be made for otherwise qualified individuals with disabilities on an individualized basis. It is, however, the responsibility of the student to seek available assistance at each college, to make his/her needs known, to complete the Disabilities Services Intake form, and to provide current documentation of disability. Students with disabilities may use a variety of services or reasonable accommodations intended to reduce the effects that a disability may have on their performance in an academic setting. Services do not lower course standards or alter degree requirements but instead give students a better chance to demonstrate their academic abilities.

Information about making your classroom materials compliant can be found at the Instructor Resource Center (on Canvas), under the Academic Accommodations and ADA Compliance module. Additional resources can be found below, as well. 

  • EICC Disability Services PPT
  • Disability Resources
  • FAQs - Accommodations
  • FAQs - Testing Accommodations (Faculty Version)
  • EICC Disability Resources Webpage
  • Students with Disabilities Webpage


Dropout Detective

Dropout Detective is a student retention and success solution that integrates directly with Canvas to provide a “risk index” of current student behavior.  This program pulls together the different reasons a student is at risk and makes it easy to quickly go through and look at what might be happening with a student and determine an appropriate intervention strategy.

Dropout Detective has been implemented to serve both online and eCompanion courses.  As such, the processes for determining potential positive or negative actions are fed by different data.  For example:  Where online students may demonstrate a retention risk by not logging into their Canvas course for a period of time, a student in an eCompanion class may not be required to log in with any frequency.  The more data you can feed DD, such as a thorough and accurate grade book populated with assignments, due dates, and scores,  the more accurate the predictive model will be.

Dropout Detective also provides a direct communication link between instructor and advisor.  With a few intuitive clicks, information can be shared with the student’s “ally” to give them a picture of where they stand in their class.  This helps the advisor to proactively approach students who are at risk and to communicate back to the faculty that it has been addressed.  

Below is a link to an information sheet on DD.  If you have additional questions or would like to learn more, please contact the eLearning team at canvashelp@eicc.edu or 563-328-7693.

  • Dropout-Detective-Higher-Ed-Overview.pdf


Emergency Assistance Funds

  • Clinton Community College Emergency Assistance Funding:
    Please check with your campus’s Foundation Office, Scholarship Committee, Dean of Students, or other parties for Emergency Funding opportunities/requirements for students.

  • Muscatine Community College Emergency Assistance Funding:
    Please check with your campus’s Foundation Office, Scholarship Committee, Dean of Students, or other parties for Emergency Funding opportunities/requirements for students.

  • Scott Community College Emergency Assistance Funding:
    Please check with your campus’s Foundation Office, Scholarship Committee, Dean of Students, or other parties for Emergency Funding opportunities/requirements for students.


Library Resource Information

The libraries at Clinton, Muscatine and Scott Community Colleges are your research resource. Each library offers a full range of services and the staff are always willing to help you find the information you need. Current EICC students can access more library services on EICConnect.

A list of electronic resources and helpful links can be found on the Library Webpage.


Scholarship Information

Eastern Iowa Community Colleges provides a plethora of scholarship opportunities for students. Information can be found below, as well as on our website.


Student Clubs and Organizations

EICC offers a wide variety of opportunities for students wishing to participate in students activities. These activities can help round out a student’s education as well as provide a break from studies and a chance to meet new friends.

More information can be found on our website.


Testing Centers

There are testing centers on each campus. Check with the testing center for services and resources. 

Testing Center Locations

  • CCC Testing Center
    Clinton Community College
    1000 Lincoln Boulevard, Clinton, Iowa 52732
    563-244-7090
     
  • MCC Testing Center
    Muscatine Community College
    152 Colorado Street, Muscatine, Iowa 52761
    563-288-6056
     
  • SCC Testing Center
    Scott Community College
    500 Belmont Road, Bettendorf, Iowa 52722
    563-441-4088
     
  • SCC Urban Campus Testing Center
    SCC Urban Campus
    101 W Third St., Davenport, Iowa 52801
    563-336-5230

Please see our website for more details.


TRIO

TRIO Student Support Services is a federally funded grant program designed to promote academic and personal success for students facing educational, economic or cultural challenges. Our purpose is to provide support services that enhance the student’s ability to be successful in school, improve performance and increase self-confidence. The Student Support Services Department provides advising and tutoring to students who are first generation, have a documented learning or physical disability, or meet the federal low income guidelines. Graduation and transfer to a four-year institution is our goal.

Contact Us

   TRIO Student Support Services
   500 Belmont Road, Room 2013
   Bettendorf, IA 52722
   563-441-4074
   Monday - Friday: 7:30 a.m. - 4:30 p.m. 


Veteran and Military Student Affairs

Eastern Iowa Community Colleges are a Military Friendly and Supportive school and dedicated to helping our Military/Veteran and family member students in their transition into the college environment.

EICC offers military and veteran priority enrollment during the designated priority enrollment period for current students. New military and veteran students will be allowed to register as well.

Eastern Iowa Community Colleges are dedicated to providing veteran and military students information and assistance with education benefits program through the Department of Veterans Affairs. Clinton, Muscatine and Scott Community Colleges have certifying officials on campus to assist in the registration and will certify education benefits. Academic Advisors are available to work with students in planning their coursework and faculty are on campus to work with students. Student success and degree completion is a priority for EICC.

EICC supports military students’ service obligations during the school year.  

If a student is called to active duty per military orders, the student will be allowed to: 

  1. Withdraw from the student’s entire registration and receive a full refund of tuition and mandatory fees.
  2. Make arrangements with the student’s instructors for course grades, or for incompletes that shall be completed by the student at a later date. If such arrangements are made, the student’s registration shall remain intact and tuition and mandatory fees shall be assessed for the courses in full.
  3. Make arrangements with only some of the student’s instructors for grades, or for incompletes that shall be completed by the student at a later date. If such arrangements are made, the registration for those courses shall remain intact and tuition and mandatory fees shall be assessed for those courses. Any course for which arrangements cannot be made for grades or incompletes shall be considered dropped and the tuition and mandatory fees for the course refu

If a student must report for National Guard/Reserve drill which interferes with classes, the student and instructors will work together to develop a written action plan.  The student should:

  1. Contact the instructor as soon as the student is aware of the duty dates.
  2. Produce written proof (orders, letter from Commander or First Sergeant, etc.) to the instructors and academic advisor.
  3. Create a course of action prior to speaking with instructor.

More information can also be found on our website.