MGT 165 - Principles of Quality

Credit(s) 3.00
Lecture Hours: 3.00
This course provides a basic introductory understanding of the key principles of Total Quality Management (TQM) - leadership, information and analysis, planning, human resources, processes, results and customer satisfaction. Additionally, a focus on quality within the supply chain will be integrated into the course.

SLOs:
Upon successful completion of this course, students will be able to:

Explain the concepts of Principles of Total Quality Management.
Apply the concepts of quality to an organization.
Promote a culture of quality within an organization.
Recognize systems that can enhance the quality within an organization.
Discuss the importance of a consistent level of excellence and adherence to standards throughout the supply chain process.