MGT 165 - Principles of Quality

Credit(s) 3.00
Lecture Hours: 3.00
This course provides a basic introductory understanding of the key principles of Total Quality Management (TQM) - leadership, information and analysis, planning, human resources, processes, results and customer satisfaction.

SLOs:
Upon successful completion of this course students will be able to:

Understand Principles of Total Quality Management.
Apply the concepts of Quality to an organization.
Promote a culture of quality within an organization.
Understand systems that can enhance the Quality within an organization.