HCM 212 - Industry Management

Credit(s) 3.00
Lecture Hours: 3.00
This course will expose students to theoretical concepts as well as practical applications to develop management skills related to the restaurant industry. This is a service-oriented course with emphasis on staff and guest relations.

SLOs:
Upon successful completion of this course students will be able to:

Use a positive approach to effectively communicate and provide customer service.
Understand and use team building strategies as a means to develop employee relations.
Motivate and coach service employees in customer service.
Identify the essential customer service needs which must be addressed to be successful in the hospitality industry.