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May 19, 2024
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NET 785 - Fundamentals of Desktop Support Credit(s) 3.00 Lecture Hours: 2.00 Lab Hours: 2.00 This course will introduce the student to the service concepts, skill sets, career paths, and operations of the help desk industry. Students will master the role of a help desk analysis, navigate the help desk environment, and learn crucial problem-solving skills. Through this course students will develop the “soft skills” and the “self-management skills” needed to deliver excellent customer support at the help desk. This course provides an overview of the help desk for individuals interested in pursuing a career in technical support. The course will integrate strong real-world computer support examples, case studies, and group/team exercises to emphasize the concepts of the course.
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