Administrative and Office Support, Certificate

Campus: Clinton, Muscatine & Scott Community Colleges

Administrative and Office Support is comprised of three programs, allowing students the option of completing their course of study at three different levels. The three AOS programs provide up-to-date computer training, using the most popular softwares currently found in area businesses. Students receive intense training on document formatting, word processing, spreadsheets, databases, desktop publishing and presentation software, internet and email. Equal emphasis is placed on grammar and on written and oral communication skills. Students are also trained in business math, filing systems and transcription; and they learn about time and stress management, conflict resolution, human relations, cultural differences, business etiquette, telephone skills, problem solving and customer service - the “soft skills” absolutely necessary to succeed in today’s business world.

Plan of Study

Term 1

ADM 105 - Introduction to Keyboarding 1.00 Credit(s)
ADM 122 - Document Formatting 2.00 Credit(s)
ADM 157 - Business English 3.00 Credit(s)
ADM 179 - Records Management 3.00 Credit(s)
BCA 120 - Computer Orientation 1.00 Credit(s)
BCA 129 - Basic Word Processing 2.00 Credit(s)
BCA 147 - Basic Spreadsheets 2.00 Credit(s)
MKT 181 - Customer Service Strategies 2.00 Credit(s)

Term Total: 16.00 Credits

Certificate Total: 16.00 Credits

Non-discrimination Statement / Equal Educational Opportunities

It is the policy of Eastern Iowa Community College District not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status, as required by the Iowa Code §§216.6 and 216.9, Titles VI and VII of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d and 2000e), the Equal Pay Act of 1973 (29 U.S.C. § 206, et seq.), Title IX (Educational Amendments, 20 U.S.C. §§ 1681-1688), Section 504 (Rehabilitation Act of 1973, 29 U.S.C. § 794), and Title II of the Americans with Disabilities Act (42 U.S.C. § 12101, et seq.).

If you have questions or complaints related to compliance with this policy, please contact Debora J. Sullivan, Equal Employment Opportunity Officer/Equity Coordinator, Eastern Iowa Community College District, 101 West Third Street, Davenport, Iowa 52801, 563-336-3487, djsullivan@eicc.edu or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 West Madison Street, Suite 1475, Chicago, Illinois 60661-7204, phone number 312-730-1560, fax 312-730-1576, OCR.Chicago@ed.gov.