E 4 - Complaint Resolution Process

EICC strives to provide the best possible experience to our students, employees, and communities and has established the following complaint/grievance procedure to resolve concerns.

Informal Process

EICC prefers complaints to be resolved at the level closest to the incident of concern. Individuals should first address the issue directly with the party involved. If the discussion does not yield a resolution, the individual should contact the appropriate campus dean, or department coordinator or supervisor, supervisor, who will attempt to find a resolution. If the issues are not resolved, the individual can file a formal complaint.

If the complaint is related to discrimination or harassment, the complainant can immediately contact the Equal Employment Opportunity Officer/Equity Coordinator or the Title IX Compliance Officer.

Formal Process

An individual can submit a formal complaint using the online form at https://cm.maxient.com/reporting.php?EasternIowaCC. Complaints should be submitted in a timely manner, preferably within 10 days. The form is then automatically emailed to an EICC staff member according to the type of complaint at the appropriate campus or facility, who then forwards the complaint to the appropriate individual for response.

If the complaint pertains to academics, student services, or general college matter and is not resolved, it will be referred to the appropriate President or Vice Chancellor for further review and resolution.

For matters related to discrimination, the complaint will be handled by the EEO Officer/Equity Coordinator, who will conduct an investigation or appoint an investigator. The investigator will present a summary of findings and suggested remedy to a neutral party, who will approve or modify the remedy and direct the EEO Officer to implement it.

For matters related to sexual harassment, the complaint will be referred to a trained Title IX Investigator, who will document the claim. All Title IX investigations will be monitored by the Title IX Coordinator. The investigator will submit a summary of findings to a trained Title IX decision-maker, who will take action in accordance with Title IX Policy & Procedures. 

Final Appeal Process

If the complainant in a matter related to academics, student services, or general college matters is not satisfied with the resolution, an appeal may be made to the Chancellor (or designee), whose decision is final.

Follow Up Communication

Staff handling the complaint will notify the complainant of the resolution unless the complainant has indicated that no follow-up is necessary.

Log

All formal complaints will be recorded with the information contained in the complaint, the staff responsible for resolution, date, and final resolution. The master log for complaints is maintained in the Maxient system.

Annual Review

The master log will be reviewed annually by Human Resources to identify any potential trends or areas of concern to bring forward for discussion.

Download EICC Complaint Resolution Process Chart

7/2019; 7/2024