Mar 28, 2024  
2020 - 2021 Eastern Iowa Community College Catalog 
    
2020 - 2021 Eastern Iowa Community College Catalog [ARCHIVED CATALOG]

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NET 785 - Fundamentals of Desktop Support


3.00 Credit(s)


This course will introduce the student to the service concepts, skill sets, career paths, and operations of the help desk industry. Students will master the role of a help desk analysis, navigate the help desk environment, and learn crucial problem solving skills. Through this course students will develop the “soft skills” and the “self-management skills” needed to deliver excellent customer support at the help desk. This course provides an overview of the help desk for individuals interested in pursuing a career in technical support. The course will integrate strong real-world computer support examples, case studies, and group/team exercises to emphasize the concepts of the course. 39.6 Lec. Hrs. / 39.6 Lab Hrs.



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