NET 785 - Fundamentals of Desktop Support

Credit(s) 3.00
Lecture Hours: 2.00
Lab Hours: 2.00
This course will introduce the student to the service concepts, skill sets, career paths, and operations of the help desk industry. Students will master the role of a help desk analysis, navigate the help desk environment, and learn crucial problem solving skills. Through this course students will develop the “soft skills” and the “self-management skills” needed to deliver excellent customer support at the help desk. This course provides an overview of the help desk for individuals interested in pursuing a career in technical support. The course will integrate strong real-world computer support examples, case studies, and group/team exercises to emphasize the concepts of the course.